Is online payment with Thomas Lyte secure?
Shopping with Thomas Lyte online is completely safe and secure. We use a Thawte SSL encryption certificate that ensures the information sent between your computer and our server is kept private. For more information on our certificate, please click on the Thawte certificate logo.
How long will my order take to arrive and how will it be shipped?
Please click here to view Thomas Lyte delivery information on all orders within the UK and overseas.
What is your returns policy?
Please click here to view the Thomas Lyte Returns Policy.
How do I contact Customer Services?
Our experienced and helpful customer services team are on hand to deal with your queries by phone or email, available Monday to Friday 9am to 5pm. Please call +44 (0) 207 751 8844 or email the team at customerservices@thomaslyte.com
How do I make a purchase?
For simple steps on how to make a purchase follow our quick 'How to Shop' guide.
I need advice on buying a gift. Can you help?
Yes, please click here for help from the Gift Adviser. Alternatively you can always call our customer services team who will be happy to help on +44 (0) 20 7751 8844.
Do I need to create an account to place an order?
Yes, you will need to register your details with us. Simply follow the onscreen instructions at the checkout page.
I’ve forgotten my password?
Do not worry, simply click here to enter your email address and we shall email you your secure password.
How do I know if an item is in stock?
Thomas Lyte will ensure the website is kept up to date to be as accurate as possible. In the unfortunate event that an item is not in stock we will notify you of the changes.
What payment methods does Thomas Lyte accept?
We accept payment via Amex, Visa, Mastercard and Maestro. If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency.
How will I know when you have received my order?
We will send you an email to confirm receipt of your order.
How will my items be wrapped?
Please click here to see full details on Thomas Lyte gift wrapping.
What type of engraving do you use?
Please click here to view full details on our engraving service.
What type of embossing do you use?
Please click here to view full details on our embossing service.
Can all Thomas Lyte products be personalised?
No unfortunately not all of the products within the collection can be personalised with engraving or embossing. On products where it is possible you will have the option to add engraving or embossing online.
Do you offer same day delivery within London?
If you require your order to be delivered on the same day please call us on +44 (0)20 7751 8844 for a quote.
Will I need to sign for my order?
Yes a signature is required upon delivery of all Thomas Lyte orders. Please ensure you call us on +44 (0) 207 751 8844 if you need to make alternative arrangements. We regret that any courier charges incurred through failed delivery attempts will be passed onto you.
Is VAT charged online?
Yes VAT is currently charged at 20% and is included in the retail price as shown online. VAT will be charged on all orders delivered within the EU.
Do you offer corporate rates on large orders?
Our experienced account managers are on hand to help with any enquiries you may have for corporate orders. Please call for a quote on +44 (0)20 7751 8844 or email sales@thomaslyte.com
Is it possible to commission a bespoke Thomas Lyte product for a special occasion?
We relish the opportunity to work on bespoke commissions, whether it is a one-off piece for a special occasion or a number of gifts to commemorate an event. Please contact us to discuss your requirements on +44 (0)20 7751 8844 or email sales@thomaslyte.com and we will be delighted to work with you to turn your ideas into reality.
