Ordering & Shipping

Worldwide shipping times & costs

Delivery regionDelivery optionPriceDelivery time*
UK Express £10.00 1-2 working days**
Standard FREE 2-3 working days**
Europe DHL Express £15.00 2-3 working days
US & Canada DHL Express £15.00 2-3 working days
Rest of world DHL Express £25.00 2-5 working days

Please note that during sale periods there may be some delay in the dispatch of orders.

*Shipping times are applicable to orders placed before 2pm (GMT/BST) Monday to Friday. Orders placed after 2pm (GMT/BST) Monday to Friday will be despatched the following working day; orders placed after 2pm (GMT/BST) on Fridays will processed the following Monday.

**Please allow two additional working days for Highlands and Islands.

***Please note that UK orders for items of £50 or less are despatched via Royal Mail. These orders will not have any tracking details provided and will not require a signature for delivery.

If for any reason we anticipate a delay beyond our quoted delivery times our Customer Services team will get in touch with you.

Please note that during sale periods there may be some delay in the dispatch of orders.

For all orders placed on thomaslyte.com you will receive an email confirming when your order has been despatched. This email will also contain a tracking number to allow you to track the progress of your delivery with the carrier we are using to deliver your order directly.

Deliveries are made between 8:30am and 6pm, and will require a signature to ensure the safe and secure delivery your order.

We are happy to deliver your goods to a location that is different to your billing address. All you need to do is enter the alternate delivery address you require on the delivery section of the checkout process.

Please note that orders for items of £50 or less are despatched via UK Royal Mail and will not have any tracking details provided and will not require a signature for delivery.


Sales taxes & duties

Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.

You can download your order invoice via My Account or request one from our Customer Services team.

When ordering goods from thomaslyte.com for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Additionally, please note that when ordering from thomaslyte.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.


Insurance & lost goods

All Thomas Lyte goods remain the property of Thomas Lyte until payment has been received in full. Thomas Lyte will be responsible for the goods until the order has been delivered to the specified delivery address and Thomas Lyte ensures all items are insured against theft and accidental damage at no cost to the customer.

Once a successful delivery has been made to the specified delivery address, they cease to be the responsibility of Thomas Lyte.

If you are worried that your goods have been lost at some point on their journey to you, please contact our Customer Services team within 28 days of placing your order.

In the unlikely event your goods arrive in a damaged condition, or there is a discrepancy in the contents of an order you have received, please contact our Customer Services team within 48 hours of receipt of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).


Ways to purchase

To place an order on thomaslyte.com visit the category or product pages of the site and browse through the different product categories to find the item you are looking for. On a product page simply select 'Add to Bag' and then select the 'Checkout' button when you are ready to make your purchase.

Review the items in your shopping bag where you can remove any unwanted items by selecting the “remove” link next to a product, and also add any care products that have been recommended for your items.

Clicking “Checkout” will take you to our secure checkout where you will be shown a summary of your purchase . You will need to provide a delivery address, payment details and a relevant billing address. Any applicable sales taxes and delivery charges will also be confirmed at this stage. Once you have entered your details you click the “Place Order” button. Clicking this button will also confirm your acceptance of our Terms & Conditions. Your order will then be processed by our systems, which is usually very quick, but during busy periods can take up to two minutes – so if nothing appears to be happening – please be patient and do not resubmit your order or refresh the page.

Once your order has been processed, an order acknowledgment email will be sent to the email address that you provided during the checkout process. Please make sure you keep hold of this email as it will contain your order reference number and you might need it at a later date. If you have a Thomas Lyte account you can also see details of your order here.

You can also place an order with us by contacting our Customer Services team who will be happy to assist you.


Secure payments

We accept Visa, MasterCard and American Express cards as payment methods on thomaslyte.co as well as Paypal.

All orders placed with thomaslyte.com undergo security checking to ensure that the payment card is being used by the authorised cardholder. It is also done to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. You are able to select a delivery address different to your billing address (for instance, as a gift to arrive with a friend) during the checkout process.


Product availibility

If an item you want to purchase is out of stock and you have asked to be notified when it becomes available (you will have selected the 'Coming Soon – Notify Me' feature), we will attempt to notify you by email within 48 hours of the product being in stock and available for order.


Packaging & gifts

Your thomaslyte.com order will arrive in our signature packaging for ease of transporting your purchases. Most of our leather goods will come with a soft dust bag to ensure that the item is protected during its journey to you, and storage afterward.

In addition, your order is delivered in discreet outer packaging, so no one but you will know what’s in the box.

If your thomaslyte.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order.

For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.


Your Thomas Lyte account

Creating a Thomas Lyte account enhances your thomaslyte.com experience. Benefits include:

  • A faster, streamlined checkout
  • Ability to view and track your order and review your past purchases
  • Option to view and download your order invoices and credit notes
  • Access to online returns
  • Manage your account details, including address book and email preferences

You can create a Thomas Lyte account when you are checking out, or through the “create an account” page.

Create an account

Forgotten password

If you have forgotten your password you can reset it by entering your email address on the forgotten password page and we will send you an email that contains a link to reset your password and log in to your account.

Reset your password