Returns and Exchanges

We hope that you will be delighted with your new Thomas Lyte purchase. If however you would like to return it for any reason please contact us at customerservices@thomaslyte.com or call us on +44 (0) 207 751 8844 within 30 days of receiving your order.

If the item is faulty we will send you a pre-paid postage label. Please place the item in its original packaging and return in a carefully sealed outer carton. If you are returning for another reason we will provide you with the address to send the item back to. Again it should be returned in original packaging and carefully sealed outer carton.

We regret that we are unable to exchange or refund any personalised orders. Any issues regarding personalised items must be noted in writing within 7 days of delivery or they will not be considered.

All items should be returned in their original, unused condition. Any bespoke items are also non-returnable. 

This policy does not affect your statutory rights. 

Multiple returns from the same order should be returned in one shipment. Any shipping costs resulting from subsequent returns from the same order will be passed onto the customer. 

 

Exchanges

Purchases can be exchanged for an alternative item.  Simply specify the item you wish to exchange it for at the time of requesting your prepaid postage label and follow the instructions above. We will process the exchange when we receive the returned item and the new item will be despatched. If the prices of the exchanged items differ we will notify you of the action required.

 

Gift returns

We regret that all returns and exchanges on gift items will need to be made directly by the original purchaser. Please follow the Returns procedure as detailed above.

 

Requesting a refund

Refunds will either be credited to the original purchaser’s credit card, or will be issued in the form of a credit note to be spent at Thomas Lyte and valid for 1 year. The value of a credit note or refund will exclude any shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service. Customs duties and sales taxes on orders sent outside the EU are non-refundable through Thomas Lyte. However, you may be able to recover these by contacting your local customs bureau directly.