Returns and Exchange Information

We hope that you will be delighted with your new Thomas Lyte purchase. If however you would like to return it for any reason please contact us within 7 days of receiving your order to obtain a 'Returns Reference Number' (RRN). Postage for returns is free of charge within the UK, details of this will be supplied to you with your RRN.

We regret that we are unable to exchange or refund any orders including personalisation. Any issues regarding personalised items must be noted in writing within 30 days of delivery or they will not be considered.

All items returned should be returned in their original condition. Any bespoke items made to order are also non-returnable. This policy does not affect your statutory rights.
To obtain your RRN please email returns@thomaslyte.com

On receiving your RRN please follow the returns instructions carefully. We ask that all items returned, from within the UK and overseas are returned to us within 14 days of issuing the RRN.

Any items returned outside the allocated time frame are accepted at the discretion of Thomas Lyte and will only be eligible for a credit note. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

Returns Process

1. In the event you wish to return an item, please contact us to obtain your Returns Reference Number (RRN) by emailing us at returns@thomaslyte.com or calling us on +44 (0) 207 751 8844 within 7 days of receiving your order.

2. Multiple returns from the same order should be returned in one shipment. Any shipping costs resulting from subsequent returns from the same order will be passed onto the customer.

3. All items must be returned intact, unused and in their original condition.

4. Thomas Lyte will supply you with a pre-paid postage label and Returns Form, please complete this carefully, ensuring you have provided all the required information, and enclose with the returned item.

5. Please place the item in its original packaging and return in a carefully sealed outer carton.

Exchanges

Purchases can be exchanged for an alternative item, simply specify the item you wish to exchange it for at the time of requesting your RRN and follow the instructions above. We will process the exchange when we receive the returned item and the new item will be despatched. If the prices of the exchanged items differ we will notify you of the action required

Gift returns

We regret that all returns and exchanges on gift items will need to be made directly by the original purchaser. Please follow the Returns procedure as detailed above.

Requesting a refund

Refunds will either be credited to the original purchaser's credit card, or will be issued in the form of a credit note to be spent at Thomas Lyte and valid for 1 year. The value of a credit note or refund will exclude any shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service.
Customs duties and sales taxes on orders sent outside the EU are non-refundable through Thomas Lyte. However, you may be able to recover these by contacting your local customs bureau directly.