Terms & Conditions
The following Terms and Conditions apply to all usage of the Thomas Lyte website. The website is owned by The Phoenix Luxury Company, trading as Thomas Lyte, whose registered office is 9 Hurlingham Business Park, Sulivan Road, London, SW6 3DU (company no. 03031260)
All products on this site are produced and owned by Thomas Lyte and are available to you for purchase subject to the following Terms and Conditions. Please read the Terms and Conditions carefully before placing your order. By visiting this website and making a purchase you agree to be bound by these Terms and Conditions. Thomas Lyte reserves the right to amend these Terms and Conditions at anytime without prior notice and any changes will apply to subsequent orders
Making a Purchase
Establishing a contract
On placing an order with Thomas Lyte you will subsequently receive an e-mail confirming receipt and the details of your order. The order you place represents an offer to purchase a product which is accepted by us when we process the payment and despatch the order to you. Any products within the same order which are not charged for or despatched are not included within that same contract. Thomas Lyte reserves the right to refuse an order at any time. This may be due to stock levels, a problem processing the payment or an error identified within the product information supplied, including price or promotion. We will of course contact you if for any reason there is a problem with your order.
All purchase contracts are governed by the laws of England and any dispute between Thomas Lyte and you, the customer, shall be resolved exclusively in the courts of England.
Availability and Pricing
All orders are subject to availability. You will be contacted by Thomas Lyte if an item purchased is unfortunately not available.
All prices shown are correct at the time of publication. Prices are shown in GBP (£) and include VAT, currently charged at 20%. VAT will be charged on all orders delivered within the EU.
We reserve the right to change prices at anytime without prior notice.
Thomas Lyte will regularly check the accuracy of prices shown on the Website. In the unlikely event an item’s correct price is lower than the price shown, we will charge the lower amount and process your order as normal.
If an item’s correct price is actually higher than the price shown, we will cancel your order and notify you of the changes.
Accuracy of Information
Thomas Lyte will regularly check the accuracy of the information supplied on the Website. However, despite our best efforts, we cannot guarantee that all product information is error free. All sizes and measurements provided are approximate to the nearest half centimetre or quarter inch. Payment
We accept payment via the following debit and credit cards; Visa, Delta, Mastercard, JCB and Maestro. If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency. We do not currently accept American Express for online payment but if you would like to call us with card details we can process your payment manually.
Thomas Lyte uses Protx technology to ensure the secure processing of your payment. All personal information supplied by you, including credit card numbers and contact details, is safeguarded on our secure servers.
Payment will be taken at the time of purchase and any additional administration or delivery costs will be charged subsequently if applicable.
A receipt will be despatched along with your order or sent separately to the billing address if this differs to the shipping address.
Personalisation
Personalised Embossing
We can emboss up to 5 characters on your Thomas Lyte leather product at a standard charge of £15.00.
We can apply blind embossing as well as silver and gold foil blocking. We use UPPER CASE lettering as standard, but we can use lower case in addition by special request. The style, size and positioning of the embossing will be decided on by Thomas Lyte, according to each product purchased.
Embossing on to our products is a bespoke service and we ask customers to be aware that:
- We require an additional 5-7 working days for processing personalised orders.
- Spellings, fonts and cases should be double checked as we will emboss the characters supplied by you.
- Embossing is permanent, so therefore we regret that exchanges or refunds are not possible. Please be sure to double check the details of your order very carefully.
Personalised Engraving
We can engrave up to 20 characters* onto your Thomas Lyte product at a standard charge of £10.50. We use diamond engraving and UPPER CASE lettering as standard, but we can use lower case in addition by special request. The style, size and positioning of the engraving will be decided on by Thomas Lyte, according to each product purchased.
*Dependent on size of engraving area.
Engraving on to our products is a bespoke service and we ask customers to be aware that:
- We require an additional 5-7 working days for processing personalised orders.
- Spellings, fonts and cases should be double checked as we will engrave the characters supplied by you.
- Engraving is permanent, so therefore we regret that exchanges or refunds are not possible. Please be sure to double check the details of your order very carefully.
Cancelled Orders
If you wish to cancel your purchase please contact us at enquiries@thomaslyte.com or on +44 (0) 207 751 8844. If the order has been despatched you will need to follow the returns policy as stated above. Please note cancelled orders involving personalisation will be charged for if personalisation has been carried out. Website Links Our website may contain links to other Internet sites. We do not endorse these sites and cannot be held responsible for the content accessible through these sites. Any other websites which we may be linked to are subject to their own privacy policy, which may differ from our own and your use and access of such sites is at your own risk.
Acceptable Use
This website may only be used for lawful and proper purposes, in accordance with these Terms and Conditions. This includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which the site is accessed.
Limitation of Liability
To the extent that we are lawfully able to do so, in no event will Thomas Lyte be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages arising out of access to, or the use/inability to use, this website or any information contained in it or arising out of the services we provide. This includes loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even is advised of the possibility of such damages. To the maximum extent permitted by law, our liability to you in connection with our products under these terms and conditions shall not exceed the value of the goods. This does not affect your statutory rights.
Disclaimer of Warranty
To the maximum extent permitted by law, we disclaim all implied warranties with regard to information, services and materials contained on this website. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.
Indemnification
As a visitor to this website you agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these terms and conditions.
Copyright and Intellectual Property
All content available on this website, or which forms part of the services including, but not limited to, text, graphics, logos, button icons, images, data compilations, software and the compilation thereof (the "content") is the property of Thomas Lyte. The logos and service marks displayed on the website are the registered and unregistered marks of Thomas Lyte, its affiliates, licensors or partners, in the UK and other countries and are protected by UK and international law.
Neither the Content nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without prior written consent.
General
These Terms and Conditions constitute the entire agreement between us in respect of the use of our services and website. They supersede all prior agreements, arrangements and representations (save in respect of those made fraudulently).
If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall continue to be fully enforceable. No waiver by Thomas Lyte of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
Thomas Lyte reserves the right to change or terminate these Terms and Conditions at any time.
These Terms and Conditions will be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
Privacy Policy
This privacy policy sets out how Thomas Lyte uses and protects any information that you give Thomas Lyte when you use this website. Thomas Lyte is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Thomas Lyte may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address]. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Accessibility
This website has been designed to be accessible to as many people as possible. If you have difficulty using our site please let us know and we will do our best to rectify this in future maintenance and development.
- All pages on this site comply with all priority 1, 2, and 3 guidelines of the W3C Web Content Accessibility Guidelines.
- All pages on this site validate as XHTML 1.0 Transitional.
- This site is built using structured semantic markup. H2 tags are used for main titles to aid users of screen reading software such as JAWS. For example, on this page, JAWS users can skip to the next section within the accessibility statement by pressing ALT+INSERT+2.
Navigation aids
- All pages have been authored to include Link Relationships to aid navigation in text-only browsers such as Lynx and graphical browsers that support this feature.
- This site has been coded to ensure a logical tab order through links and form elements. Keyboard navigation is possible via the TAB KEY on your keyboard. Alternatively Opera users can use the A KEY to navigate links and the TAB KEY to navigate form elements.
- A Skip Navigation link has been provided to allow users of text-only browsers and screen readers to bypass the site navigation to quickly access its content.
Visual design
- Cascading Style Sheets (CSS) are used to control visual layout throughout this site.
- This site uses only relative font sizes, compatible with the user-specified ’text size’ option in visual browsers.To display web page ext larger or smaller go to the ’View’ menu in your browser, point to Text Size, and then click the size you want (this may differ depending on browser vendor).
- If your browser or browsing device does not support Cascading Style Sheets, the content of this site will still be readable and usable.
Delivery
UK Delivery
Standard delivery within the UK will be delivered within 3-5 working days of placing your order. A signature will be required upon delivery.
Express delivery within the UK will be delivered within 1-2 working days of placing your order. For guaranteed next working day delivery, orders must be placed before 12.00 noon on the previous working day. A signature will be required upon delivery.
| Standard 3-5 days | Express 1-2 days | |
| UK | free | £10 |
International Delivery
Orders outside of the UK will usually be delivered within 3-10 working days. A signature will be required upon delivery.
| Europe, Ireland | 3-10 days | £20 |
| USA & Canada | 3-10 days | £25 |
| Rest of World inc Channel Islands | 3-10 days | £30 |
Important notes on Delivery
The prices shown reflect our standard delivery charges, however, Thomas Lyte reserves the right to quote customers separately for delivery of large or heavy shipments.
Please allow an additional 5 - 7 working days for delivery of all orders requiring personalisation.
Thomas Lyte will pass on any duties and/or administration charges that may be incurred on overseas deliveries to the customer. These costs are beyond our control and will be charged to the customer post delivery.
Delivery times are given for general guidance only. Whilst we aim to deliver your goods as quickly as possible, we regret Thomas Lyte cannot be held responsible for late deliveries caused by circumstances beyond our reasonable control.
N.B a signature is required upon delivery of all Thomas Lyte orders. Thomas Lyte will pass onto the customer any courier charges incurred through both delayed and failed delivery attempts.
Returns and Exchanges
We hope that you will be delighted with your new Thomas Lyte purchase. If however you would like to return it for any reason please contact us within 7 days of receiving your order to obtain a ’Returns Reference Number’ (RRN). Postage for returns is free of charge within the UK, details of this will be supplied to you with your RRN.
We regret that we are unable to exchange or refund any orders including personalisation. Any issues regarding personalised items must be noted in writing within 30 days of delivery or they will not be considered.
All items returned should be returned in their original condition. Any bespoke items made to order are also non-returnable. This policy does not affect your statutory rights. To obtain your RRN please email returns@thomaslyte.com
On receiving your RRN please follow the returns instructions carefully. We ask that all items returned, from within the UK and overseas are returned to us within 14 days of issuing the RRN.
Any items returned outside the allocated time frame are accepted at the discretion of Thomas Lyte and will only be eligible for a credit note. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
Returns Process
- In the event you wish to return an item, please contact us to obtain your Returns Reference Number (RRN) by emailing us at returns@thomaslyte.com or calling us on +44 (0) 207 751 8844 within 7 days of receiving your order.
- Multiple returns from the same order should be returned in one shipment. Any shipping costs resulting from subsequent returns from the same order will be passed onto the customer.
- All items must be returned intact, unused and in their original condition.
- Thomas Lyte will supply you with a pre-paid postage label and Returns Form, please complete this carefully, ensuring you have provided all the required information, and enclose with the returned item.
- Please place the item in its original packaging and return in a carefully sealed outer carton.
Exchanges
Purchases can be exchanged for an alternative item, simply specify the item you wish to exchange it for at the time of requesting your RRN and follow the instructions above. We will process the exchange when we receive the returned item and the new item will be despatched. If the prices of the exchanged items differ we will notify you of the action required
Gift returns
We regret that all returns and exchanges on gift items will need to be made directly by the original purchaser. Please follow the Returns procedure as detailed above.
Requesting a refund
Refunds will either be credited to the original purchaser’s credit card, or will be issued in the form of a credit note to be spent at Thomas Lyte and valid for 1 year. The value of a credit note or refund will exclude any shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service. Customs duties and sales taxes on orders sent outside the EU are non-refundable through Thomas Lyte. However, you may be able to recover these by contacting your local customs bureau directly.
Cancelled Orders
If you wish to cancel your purchase please contact us at enquiries@thomaslyte.com or on +44 (0) 207 751 8844. If the order has been despatched you will need to follow the returns policy as stated above. Please note cancelled orders involving personalisation will be charged for if personalisation has been carried out. Website Links Our website may contain links to other Internet sites. We do not endorse these sites and cannot be held responsible for the content accessible through these sites. Any other websites which we may be linked to are subject to their own privacy policy, which may differ from our own and your use and access of such sites is at your own risk.
Secure Shopping
Shopping with Thomas Lyte online is completely safe and secure. We use a Thawte SSL encryption certificate that ensures the information sent between your computer and our server is kept private.
For more information on our certificate, please click on the Thawte certificate logo.
Thomas Lyte also uses Sage Pay payment service provider. Sage pay is a fully approved Level 1 payment services provider, which is the highest level of compliance. All transaction information passed between Thomas Lyte and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. Unlike a traditional store, no human ever comes into contact with your credit card details. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
For more information on Sage Pay’s Security Policy please click on the Sage Pay Logo
