The following Terms and Conditions apply to all usage of the Thomas Lyte website. The website is owned by The Phoenix Luxury Company, trading as Thomas Lyte, whose registered office is 9 Hurlingham Business Park, Sulivan Road, London, SW6 3DU (company no. 03031260)
All products on this site are produced and owned by Thomas Lyte and are available to you for purchase subject to the following Terms and Conditions. Please read the Terms and Conditions carefully before placing your order. By visiting this website and making a purchase you agree to be bound by these Terms and Conditions. Thomas Lyte reserves the right to amend these Terms and Conditions at anytime without prior notice and any changes will apply to subsequent orders received.
Thomas Lyte Privacy Policy
In this privacy policy references to "we", "us" and "our" are to Thomas Lyte. References to "our Website" or "the Website" are to www.thomaslyte.com.
What information we collect and how
The information we collect via our Website may include.
1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number and email address.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of our Website.
5. Data recorded through our Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help' facility.
What we do with your information
Any personal information we collect through our Website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
1. To process your order and to provide after sales service.
2. In certain cases we may use your email address to send you information on other products and services from Thomas Lyte and our partners where we feel it is appropriate. In such a case you will be offered the option to opt in/out before completing your purchase.
Thomas Lyte may need to pass the information we collect to other companies for administrative purposes only. Third parties may be involved in processing and sorting data, monitoring how customers use our website and issuing our e-mails on our behalf. Third parties will not be allowed to use your personal information for their own purposes.
Your Rights
You have the right to request a copy of any information that Thomas Lyte currently holds about you. In order to receive such information please send your contact details, including address and payment of £10 to cover administration expenses, to the following address:
Privacy
Thomas Lyte
9 Hurlingham Business Park
Sulivan Road
London
SW6 3DU
Other Websites
This privacy policy only covers the Thomas Lyte Website. Any other websites which we may be linked to are subject to their own privacy policy, which may differ from our own.
Making a Purchase
Establishing a contract
On placing an order with Thomas Lyte you will subsequently receive an e-mail confirming receipt and the details of your order. The order you place represents an offer to purchase a product which is accepted by us when we process the payment and despatch the order to you. Any products within the same order which are not charged for or despatched are not included within that same contract.
Thomas Lyte reserves the right to refuse an order at any time. This may be due to stock levels, a problem processing the payment or an error identified within the product information supplied, including price or promotion. We will of course contact you if for any reason there is a problem with your order.
All purchase contracts are governed by the laws of England and any dispute between Thomas Lyte and you, the customer, shall be resolved exclusively in the courts of England.
Availability and Pricing
All orders are subject to availability. You will be contacted by Thomas Lyte if an item purchased is unfortunately not available.
All prices shown are correct at the time of publication. Prices are shown in GBP (£) and include VAT, currently charged at 15%. VAT will be charged on all orders delivered within the EU.
We reserve the right to change prices at anytime without prior notice.
Thomas Lyte will regularly check the accuracy of prices shown on the Website. In the unlikely event an item's correct price is lower than the price shown, we will charge the lower amount and process your order as normal.
If an item's correct price is actually higher than the price shown, we will cancel your order and notify you of the changes.
Accuracy of Information
Thomas Lyte will regularly check the accuracy of the information supplied on the Website. However, despite our best efforts, we cannot guarantee that all product information is error free. All sizes and measurements provided are approximate to the nearest half centimetre or quarter inch.
Payment
We accept payment via the following debit and credit cards; Visa, Delta, Mastercard, JCB and Maestro. If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency. We do not currently accept American Express for online payment but if you would like to call us with card details we can process your payment manually.
Thomas Lyte uses Protx technology to ensure the secure processing of your payment. All personal information supplied by you, including credit card numbers and contact details, is safeguarded on our secure servers.
Payment will be taken at the time of purchase and any additional administration or delivery costs will be charged subsequently if applicable.
A receipt will be despatched along with your order or sent separately to the billing address if this differs to the shipping address.
Personalisation
Personalised Embossing
We can emboss up to 5 characters on your Thomas Lyte leather product at a standard charge of £15.00.
We can apply blind embossing as well as silver and gold foil blocking. We use UPPER CASE lettering as standard, but we can use lower case in addition by special request. The style, size and positioning of the embossing will be decided on by Thomas Lyte, according to each product purchased.
Embossing on to our products is a bespoke service and we ask customers to be aware that:
- We require an additional 5-7 working days for processing personalised orders.
- Spellings, fonts and cases should be double checked as we will emboss the characters supplied by you.
- Embossing is permanent, so therefore we regret that exchanges or refunds are not possible. Please be sure to double check the details of your order very carefully.
Personalised Engraving
We can engrave up to 20 characters* onto your Thomas Lyte product at a standard charge of £10.50.
We use diamond engraving and UPPER CASE lettering as standard, but we can use lower case in addition by special request. The style, size and positioning of the engraving will be decided on by Thomas Lyte, according to each product purchased.
*Dependent on size of engraving area.
Engraving on to our products is a bespoke service and we ask customers to be aware that:
- We require an additional 5-7 working days for processing personalised orders.
- Spellings, fonts and cases should be double checked as we will engrave the characters supplied by you.
- Engraving is permanent, so therefore we regret that exchanges or refunds are not possible. Please be sure to double check the details of your order very carefully.
Delivery Information
UK Delivery
Standard delivery within the UK will be delivered within 3-5 working days of placing your order. A signature will be required upon delivery.
Express delivery within the UK will be delivered within 1-2 working days of placing your order. For guaranteed next working day delivery orders must be placed before 12.00 noon on the previous working day. A signature will be required upon delivery.
Standard 3-5 days Express 1-2 days
UK free £10
International Delivery
Orders to Europe and Ireland will be delivered by courier usually within 2-3 working days. A signature will be required upon delivery.
Orders to USA, Canada and ROW will be delivered by courier usually within 3-5 working days. A signature will be required upon delivery.
Europe & Ireland 2-3 days £20
USA & Canada 3-5 days £25
Rest of World 3-5 days £30
Important notes on Delivery
The prices shown reflect our standard delivery charges, however, Thomas Lyte reserves the right to quote customers separately for delivery of large or heavy shipments.
Please allow an additional 5 - 7 working days for delivery of all orders requiring personalisation.
Thomas Lyte will pass on any duties and/or administration charges that may be incurred on overseas deliveries to the customer. These costs are beyond our control and will be charged to the customer post delivery.
Delivery times are given for general guidance only. Whilst we aim to deliver your goods as quickly as possible, we regret Thomas Lyte cannot be held responsible for late deliveries caused by circumstances beyond our reasonable control.
N.B a signature is required upon delivery of all Thomas Lyte orders. Thomas Lyte will pass onto the customer any courier charges incurred through both delayed and failed delivery attempts.
Returns and Exchange Information
We hope that you will be delighted with your new Thomas Lyte purchase. If however you would like to return it for any reason please contact us within 7 days of receiving your order to obtain a ‘Returns
Reference Number' (RRN). Postage for returns is free of charge within the UK, details of this will be supplied to you with your RRN.
We regret that we are unable to exchange or refund any orders including personalisation. Any issues regarding personalised items must be noted in writing within 30 days of delivery or they will not be considered.
All items returned should be returned in their original condition and in the original packaging supplied, along with proof of purchase. Any bespoke items made to order are also non-returnable. This policy does not affect your statutory rights.
To obtain your RRN please email returns@thomaslyte.com
On receiving your RRN please follow the returns instructions carefully. We ask that all items returned, from within the UK and overseas are returned to us within 14 days of issuing the RRN.
Any items returned outside the allocated time frame are accepted at the discretion of Thomas Lyte and will only be eligible for a credit note. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union (EU).
Returns Process
1. In the event you wish to return an item, please contact us to obtain your Returns Reference Number (RRN) by emailing us at returns@thomaslyte.com or calling us on +44 (0) 207 751 8844 within 7 days of receiving your order.
2. Multiple returns from the same order should be returned in one shipment. Any shipping costs resulting from subsequent returns from the same order will be passed onto the customer.
3. All items must be returned intact, unused and in their original condition.
4. Thomas Lyte will supply you with a pre-paid postage label and Returns Form, please complete this carefully, ensuring you have provided all the required information, and enclose with the returned item and proof of purchase.
5. Please place the item in its original packaging and return in a carefully sealed outer carton.
Exchanges
Purchases can be exchanged for an alternative item, simply specify the item you wish to exchange it for at the time of requesting your RRN and follow the instructions above. We will process the exchange when we receive the returned item and the new item will be despatched. If the prices of the exchanged items differ we will notify you of the action required.
Gift returns
We regret that all returns and exchanges on gift items will need to be made directly by the original purchaser. Please follow the Returns procedure as detailed above.
Requesting a refund
Refunds will either be credited to the original purchaser's credit card, or will be issued in the form of a credit note to be spent at Thomas Lyte and valid for 1 year. The value of a credit note or refund will exclude any shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service.
Customs duties and sales taxes on orders sent outside the EU are non-refundable through Thomas Lyte. However, you may be able to recover these by contacting your local customs bureau directly.
Cancelled Orders
If you wish to cancel your purchase please contact us at enquiries@thomaslyte.com or on +44 (0) 207 751 8844. If the order has been despatched you will need to follow the returns policy as stated above. Please note cancelled orders involving personalisation will be charged for if personalisation has been carried out.
Website Links
Our website may contain links to other Internet sites. We do not endorse these sites and cannot be held responsible for the content accessible through these sites. Any other websites which we may be linked to are subject to their own privacy policy, which may differ from our own and your use and access of such sites is at your own risk.
Acceptable Use
This website may only be used for lawful and proper purposes, in accordance with these Terms and Conditions. This includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which the site is accessed.
Limitation of Liability
To the extent that we are lawfully able to do so, in no event will Thomas Lyte be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages arising out of access to, or the use/inability to use, this website or any information contained in it or arising out of the services we provide. This includes loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even is advised of the possibility of such damages. To the maximum extent permitted by law, our liability to you in connection with our products under these terms and conditions shall not exceed the value of the goods.
This does not affect your statutory rights.
Disclaimer of Warranty
To the maximum extent permitted by law, we disclaim all implied warranties with regard to information, services and materials contained on this website. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.
Indemnification
As a visitor to this website you agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these terms and conditions.
Copyright and Intellectual Property
All content available on this website, or which forms part of the services including, but not limited to, text, graphics, logos, button icons, images, data compilations, software and the compilation thereof (the "content") is the property of Thomas Lyte. The logos and service marks displayed on the website are the registered and unregistered marks of Thomas Lyte, its affiliates, licensors or partners, in the UK and other countries and are protected by UK and international law.
Neither the Content nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without prior written consent.
General
These Terms and Conditions constitute the entire agreement between us in respect of the use of our services and website. They supersede all prior agreements, arrangements and representations (save in respect of those made fraudulently).
If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall continue to be fully enforceable. No waiver by Thomas Lyte of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
Thomas Lyte reserves the right to change or terminate these Terms and Conditions at any time.
These Terms and Conditions will be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.